Shipping

E&D Group brands offers free shipping to U.S. customers in approximately 7-14 working days if product is in stock. Currently, we are only available in the U.S. and Canada. Once we have shipped your order, we will send you an email with shipping details and a tracking number. You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you.

 

Returns / Exchanges

You may return any product ordered on the elleanddesign.com website for refund or exchange within seven (7) calendar days from the delivery date. Returned products must be in new and unworn condition, with all tags attached and in its original packaging.

To exchange a product, please contact customer service at contact@elleandesign.com You may exchange the product for another item of equal or greater value within seven (7) days of delivery. Items may only be exchanged once.

Please be advised that return costs will be borne by the customer unless the reason for return is damaged merchandise or an incorrectly processed order. To return a product, please complete and enclose the return/exchange form included with your shipment (available for download on this page) along with the original invoice. Securely repackage your item. We recommend selecting an insured and trackable shipping method as you are responsible for the product until it is returned back to E&D Group does not take title to any returned products until they are received by us.

E&D Group reserves the right to deny any returns or exchanges if the items do not meet the policy requirements, or have been returned beyond the return/exchange period of 7 calendar days.